Privacy policy

Prakassa respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or place an order with us.

By using our website, you agree to the terms of this policy.

Information We Collect

We may collect:

  • Personal information: Name, email address, phone number, billing and delivery address.

  • Order information: Products purchased, size, measurements, alteration requirements, and customisation details required to create your garment.

  • Payment information: Billing details required to process your order. Payment transactions are securely handled by our payment partners, and Prakassa does not store complete card details.

  • Communications: Information you provide when contacting us through email, our website, or social media.

  • Website information: IP address, browser/device information, pages visited, and other usage data collected through cookies and analytics tools.

How We Use Your Information

Your information may be used to:

  • Process and fulfil your orders, including custom-made garments.

  • Process payments and arrange delivery.

  • Use your measurements and customisation details for production.

  • Respond to enquiries and provide customer support.

  • Send updates, offers, and collection launches if you have opted in.

  • Improve our website, products, and customer experience.

  • Prevent fraud and comply with applicable laws.

Sharing Your Information

Prakassa does not sell or rent your personal information.

We may share necessary information with trusted third-party service providers such as payment gateways, courier partners, website providers, analytics services, and other partners involved in fulfilling your order.

Information may also be shared where required by law or during a business transfer such as a merger or acquisition.

Cookies

Our website uses cookies and similar technologies to improve your browsing experience and understand website traffic. You can manage or disable cookies through your browser settings, although this may affect certain website functions.

Data Security & Retention

We take reasonable measures to protect your personal information from unauthorised access, misuse, or disclosure. Your information is retained only for as long as necessary to fulfil orders, provide services, maintain business records, and meet legal obligations.

Your Rights

Where applicable, you may request access to, correction, or deletion of your personal information. You may also opt out of marketing communications at any time by using the unsubscribe option in our emails or contacting us directly.

Third-Party Websites

Our website may contain links to third-party websites. Prakassa is not responsible for the privacy practices or content of these external websites.

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised date.

Contact Us

For any questions or concerns regarding this Privacy Policy, please contact us through the contact details provided on our website.

Email: prakassastore@gmail.com

Jurisdiction

This Privacy Policy is governed by the applicable laws of India, and any disputes shall be subject to the applicable jurisdiction of the courts in India.