Refund policy

At Prakassa, every garment is custom-made to the customer's selected size and requirements. We therefore follow a strict no-return and no-refund policy, except in the limited circumstances mentioned below.

1. Prepaid Orders Only

All Prakassa orders are prepaid. We do not accept Cash on Delivery (COD) orders.

2. No Refunds

We do not offer refunds on purchases once an order has been processed.

3. Exchanges for Defective Products

Exchanges are permitted only in the event of a genuine manufacturing or product defect, subject to approval by the Prakassa team.

To raise a defect claim, the customer must provide a clear and uninterrupted unboxing video within 24 hours of receiving the order. The video should clearly show the package, its condition upon arrival, and the product while being unboxed.

The defect will be reviewed by our team, and an exchange will be processed only once the issue has been assessed and accepted as a manufacturing defect attributable to Prakassa.

Any issue arising due to mishandling, wear and tear, improper care, or damage caused after delivery will not qualify for an exchange.

4. Sizing & Custom-Made Orders

All Prakassa garments are custom-made according to the size and measurements selected/provided by the customer.

Customers are requested to carefully review our size chart and verify their measurements before placing an order.

A difference in fit or sizing will not automatically be considered a product defect. In case of a sizing issue, the possibility of alteration will be assessed at the sole discretion of Prakassa, depending on the garment and the nature of the alteration required.

Where alterations or exchanges are possible, all associated costs will be borne by the customer and charged as per actual costs.

5. Order Cancellation

Orders may be cancelled within 24 hours of placing the order.

As our garments are custom-made and production may begin shortly after the order is confirmed, cancellation requests received after 24 hours will not be accepted.

No cancellation, refund, or exchange will be permitted once this period has elapsed.

6. Return Shipping

Where a return is approved by Prakassa, the customer is responsible for safely shipping the merchandise back to us. Prakassa does not arrange return pickups.

The merchandise remains the customer's responsibility until it safely reaches Prakassa. We strongly recommend using a reliable and trackable delivery service that provides insurance for the full value of the merchandise.

Prakassa will not be responsible for any loss, theft, damage, or mishandling of the product while it is being returned. In such cases, no refund, replacement, credit, or compensation will be provided.

All return shipping costs are entirely the customer's responsibility.

7. Defective Product - Credit Note

If a product is determined by Prakassa to have a genuine manufacturing defect attributable to the brand, the customer may choose an exchange.

If the customer does not wish to proceed with an exchange, Prakassa will issue a credit note instead of a monetary refund.

The credit note:

  • Will be valid for 6 months from the date of issue.

  • Can be used towards any future purchase from Prakassa.

  • Is fully transferable.

  • Cannot be redeemed for cash or converted into a monetary refund.

8. Sale & Discounted Products

All discounted, sale, or promotional products are final sale.

No returns, exchanges, alterations, cancellations, or credit notes will be provided for discounted products. Customers are requested to carefully review their selection and size before completing the purchase, as these orders cannot be modified after purchase.